Well, I have definitely picked up since last week! One of the problems is that my usual morning carers have a new team leader and, when either of them is off, she keeps sending in carers from another area instead of using people I know.
This is really stressful - partly because I have had a stream of total strangers turning up to shower me, but also because I keep having to tell them, step-by-step, what the routine is. Mornings are not my best time, and having to face a barrage of, 'Where does this live? What do I do now? Where do I find...' morning after morning has been awful. Anyway, that has now been sorted out, and from now on I get only carers I already know. (Let's face it, it's no fun for the carers either - they're coming in blind, not knowing what I want done, what the routine is or anything.)
The other problem is that the insurance company which pays my pension from work suspended my payments - they sent me a form to fill in, to confirm that I was still ill, and because I didn't send it back, they suspended my payments.
I didn't return it because I didn't receive it. I didn't receive it because they sent it to the house I left two years ago, despite having written to me on several occasions since at my current address. They sent it to the wrong address because - and I can still barely get my head round this - the rest of the company uses a central computer database of all clients, which has been updated, but the admin section, which sends out the forms in question, is still using....
We're talking about a big national insurance company, one of which everyone recognises the name. And one of their departments still uses paper files. AND DOESN'T UPDATE THEM.
Well, I got my payments back, and a letter of apology. I am now trying to get them to pay the bank charges that accrued over the five days I was without my money. I'll let you know how it goes.
...filing cabinets..... shakes head